Engagement Manager, LFI

About the company

LFI (La Force International) is an international quantum technology economics firm advancing industrial economics with quantum. LFI is a specialist quantum consultancy for the industrial and manufacturing sectors: working inside organisation to build understanding, accelerate adoption, and unlock the commercial potential of quantum technologies.

The lean core team, backed by a global network of contracted PhD specialists across the Americas, APAC, and EMEA.

Job Details

• Specialty Area: Client Delivery

• Department: Commercial

• Functional Group: Commercial

• Location: Global (Remote)

• Reports to: Managing Partner

• Engagement: Full-time permanent, flexible start date with onboarding period.

Your job scope: 

• Lead the end‑to‑end delivery of all LFI quantum advisory engagements, ensuring they are completed on time and within scope

• Act as the primary relationship manager between enterprise clients and LFI’s technical team

• Ensure engagements - from Quantum Readiness Audits to vCQO retainers - deliver measurable commercial outcomes for clients

• Serve as LFI’s first Engagement Manager in APAC, helping establish delivery standards for the region.

• Build repeatable delivery processes that support rapid scaling across all service lines

• Become the first of up to five Engagement Managers planned in LFI’s five‑year growth plan.

Your responsibilities will involve:

• Client Engagement & Delivery Management

  • Manage client relationships: Lead kick‑offs, track progress, get approvals, and present outcomes to executives

  • Own delivery across services: vCQO retainers, Quantum Readiness Audits, PROTECT, Hybrid Optimisation Pilots, and INNOVATE and MQS offerings

  • Manage projects: Keep timelines, budgets, risks, and reporting on track

  • Coordinate teams: Assign and manage work across internal team and specialists on CloudBench

  • Manage risks: Spot issues early and fix them with senior leaders - working with the Managing Partner and Principal Quantum Physicist

• Commercial Growth & Pipeline Support

  • Support new deals: Support Managing Partner in scope work, write proposals, and estimate effort and pricing

  • Grow existing accounts: Spot upsell and cross‑sell opportunities and move clients into ongoing services

  • Track revenue pipeline: Monitor deals and help forecast quarterly revenue

  • Build senior relationships: Act as a trusted advisor to VP and C‑suite clients

  • Create client materials: Prepare clear, business‑focused presentations and reports

• Process Design & Operational Excellence:

  • Improve delivery processes: Design and refine standard processes, templates, and playbooks as the business scales

  • Manage delivery visibility: Set up project tools and workflows to track all engagements and give leadership real‑time insight.

• Client Success & Retention:

• Measure client satisfaction: Run surveys, reviews, and NPS tracking across services

• Manage client health: Monitor client health indicators and proactively address delivery issues or relationship risks before they impact retention or LFI’s reputation.

• Cloud Bench Coordination & Resource Management:

  • Manage Cloud Bench specialists: Schedule, onboard, brief, and coordinate PhD contractors to meet delivery standards

  • Optimize utilization: Track billable usage and adjust contractor allocation across projects and regions

• Reporting & Financial Stewardship:

  • Manage engagement finances: Track billable hours, contractor costs, and margins to meet targets

  • Report performance: Produce monthly dashboards covering delivery, revenue, client satisfaction, and resource use across APAC Portfolio

Managerial Responsibilities

• At first: Start as an individual contributor with authority to coordinate contractors and project resources

• As the business grows: Manage up to 4 Engagement Managers and oversee multiple projects

• Ongoing responsibilities: Be accountable for project profit & loss, contractor costs, and delivery margins

Selection Criteria:

• Qualifications:

  • Requirement: Bachelor Degree in Business, Engineering, Science or related discipline

  • MBA or postgraduate qualification in project management, strategy, or technology management is highly desirable

  • PMP, PRINCE2, or equivalent project management certification preferred.

• Experience:

  • 5+ years experience in managing client‑facing projects or engagements in consulting, professional services, or technology advisory environments, ideally with industrial or manufacturing clients

  • Experience managing enterprise: Proven track record delivering multiple concurrent advisory or consulting engagements for enterprise clients at the VP/C‑suite level, on time, within budget, and to high client satisfaction standards

• Skills and Abilities

  • Project management: Experience in building delivery frameworks, playbooks, and QA processes in a scaling professional services environment

  • Client management: Able to advise C‑suite and VP stakeholders, manage complex stakeholders, and drive upsell and cross‑sell to client

  • Commercial skills: Experience with engagement scoping, proposals, resource estimation, and margin management in a consulting or professional services model

  • Communication: Strong written and verbal skills, able to translate complex technical concepts into executive‑level summaries and client presentations focused on business outcomes

  • Global experience: Experience working across international markets, ideally APAC and either Americas or EMEA

  • Tools & systems: Proficient with project management and CRM tools (e.g. Monday.com, Asana, HubSpot, Salesforce) and building lean operational workflows

  • Startup mindset: Comfortable operating independently in a lean startup, handling ambiguity, building processes from scratch, and managing multiple concurrent engagements

Next steps: 
To apply, please send your resume and cover letter to hr@lfiusa.com.

For more information:

Too see other opportunities and more information, visit LFI Website